Return Policy

Return Policy

Vera Return & Refund Policy

At Vera, your satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to make it right.

30-Day Return Policy

You have 30 days from the date you receive your item to request a return.

To be eligible, items must be:

  • In the same condition as received

  • Unworn or unused

  • With all original tags attached

  • In original packaging

  • Accompanied by a receipt or proof of purchase

How to Start a Return

To begin a return, contact our support team at christospapaminasstore@gmail.com.

Returns should be sent to the following address:
[provided once the case is opened]

If your return is accepted, we’ll provide:

  • A prepaid return shipping label

  • Detailed instructions for sending your item back

Important: Items returned without first contacting us will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.
If your item is:

  • Damaged

  • Defective

  • Incorrect

Contact us immediately at christospapaminasstore@gmail.com so we can resolve the issue swiftly.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Personal care items (e.g., cosmetics, skincare)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

  • Final sale items

  • Gift cards

Not sure if your item qualifies? Reach out to us.

Exchanges

Want something else?
The fastest way is to return your item and place a new order once your return is approved.

EU Customers – 14-Day Cooling-Off Period

If you are located in the European Union, you have the right to cancel or return your order within 14 days of receipt—no justification needed.

To qualify:

  • Items must be unworn, unused, and in their original condition with tags and packaging

  • You’ll need to provide proof of purchase

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

If approved:

  • Refunds will be processed to your original payment method within 10 business days

Note: Your bank or credit card company may take additional time to process and post the refund.

If it’s been more than 15 business days since your refund was approved, please contact us at christospapaminasstore@gmail.com.

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